Royce maintenance & support
Infrastructures evolve over time, but our relationships with customers don’t end after on-boarding. We offer extensive maintenance & support to ensure that your infrastructure maintains its performance and delivers value over the course of its lifetime.
In addition to managing routine Moves, Adds and Changes (MAC), we offer system healthchecks and site audits to gain a complete understanding of on-going infrastructure performance.
Our dedicated service desk also provides a central point of contact for day-to-day requirements when we’re not onsite, ensuring SLA compliance. Using the Vivantio ITSM Service Desk Application it provides an efficient logging, tracking and reporting system, as well as an audit trail for measuring against targets.
Escalation is handled via our flat management structure. We also provide out of hours contact details for the key senior individuals overseeing your project.
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